OUR 30 DAY MONEY BACK GUARANTEE

We pride ourselves on ensuring you have a seamless experience at Aureli London, which means we operate a 30-day hassle-free return policy. If for any reason you’re not happy with your order we’ll arrange for a return and a full refund. Simply shoot us a message at support@aurelilondon.com and we’ll sort you out.

REFUNDS

Following our commitment to quality, to be eligible for a refund your item must be unused, in its original packaging and protective wrapping with proof of purchase and all associated material. Items must be returned as a whole and not as separate parts.

Please send us an email to support@aurelilondon.com to notify our customer services team that you would like a refund. Please specify your name, address, order number and importantly the reason for your return to schedule the return. We will then send you a Customer Returns Form which is to be completed and returned along with your items.

We advise that all returns are sent by Recorded Delivery, as we are unable to accept responsibility for returns unless signed for by a member of Aureli London's staff.

Once we have received your return, we will inform you via email. Returns are usually processed within 10 business days, although during busy periods this may vary.

Refunds will always be processed onto your original payment method used to place your order. Refunds may take up to 5 business days to appear on your statement.

Unfortunately we cannot refund duties, taxes or shipping charges.

EXCHANGES

If you would prefer to exchange your order for another item, as long as it is in stock we will send it to you usually within 5 business days of receiving your return. If your requested item is not in stock, we will contact you to discuss your options.

ANY FURTHER QUESTIONS?

If you have any further queries in regard to our returns and refund policy simply email us at support@aurelilondon.com where our dedicated team will be ready to help you.