Aureli pieces are crafted to last for years to come, but that’s not to say you shouldn’t show them some love.
- Avoid water exposure (showering, swimming etc)
- Avoid prolonged sweat exposure and pat with towel
- Keep out of prolonged direct sunlight (not a problem for UK customers)
- Add it to your outfit last - avoid cologne, shampoo, moisturisers etc
- Please note that during busy periods shipping times may be affected and you may have to check with your preferred courier as to their deadlines.
- All orders are shipped directly from our warehouse within 24 hours of the order being placed.
- You’ll be provided with a tracking number the second it leaves our warehouse.
- The estimated shipping time begins from the day your order is dispatched.
- Please contact us within 6 hours of ordering if you would like to change/cancel your order, once it’s shipped out there is nothing we can do.
- We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with International Standard Shipping.
It’s our personal promise to you. A one-time repair or replacement of the piece - free of charge. We may repair or replace the item if you experience any defects in craftsmanship or breakage due to manufacturer defects. Warranty is voided on user damage issues. The warranty does not cover lost/stolen items.
In the event that a product is returned and adheres to our warranty following a full quality inspection, a repair will be carried out or replacement product will be issued. If no replacement is available the customer may choose a product of the same or lesser value as their replacement but no cash refund will be made.